Avoiding ‘Scriptease’ – 10 Ideas Enhance Your Customer Experience 1763321981
Avoiding ‘Scriptease’ – 10 Ideas Enhance Your Customer Experience
My friend flew business class along with her two-year-old son on a four plus a half hour journey. Three hours into the flight the boy became fidgety and loud.
Myfriend asked the stewardess if there the coloring book or other child’s toy onboard.
Delivering great customer services are easy! We simply need to return to the basics that were laid down decades before – what we’ll call the well-versed
methods.
Signage – legible price tags and sizing labels – can the customer find a top easily; can the customer “reach” the item and if not, does the signage inform
customerof opportunities. Don’t forget that signage is the silent store assistant.
Is “Point of Sale” efficient? – correctly fill out invoices, look credit cards and handle cash – efficiently – as errors inconvenience the client and period. Has the
consumerbeen offered complimentary gift wrap and/or enclosure master card? Has the customer been motivated to sign the mailing file? Does the customer
knowthe store’s refund guarantee? Has client been informed of upcoming sales and promotions? Always ensure that errors are corrected right as possible and
atthe store’s choice. Anticipate the customer’s lack of energy and time (lunch hour, on coffee break, children close by and crying, etc.) and help process the
saleas quickly as easy.
A while back a customer, we’ll call Mister. R, called and went over everything happening in his business. In no time I could tell nothing had changed in one
yearsince I first talked with him. Something didn’t add up, so that revisited my notes from past conversations with Mr. R and didn’t see may would prevent him
motionlesshis business forward. Finally I motivated to look at Mr. R’s notes on his perfect customer therefore i couldn’t help but laugh out over the top. My wife
camerunning in with ask the concepts so funny, and even my dogs where fearful. Reading the guys definition of his perfect customer made the problem crystal
sure.
And successful (or unsuccessful) customer service can do or die your profit margin. Customers who aren’t happy, won’t return. They’ll also tell other people
abouttheir terrible experience and the flood of people not going to your website will spread like wildfire. Good or bad, word of mouth moves swiftly – especially
inthe present day. Keep in mind, it costs a lot less to assist a customer than get a new one.
A customer said he couldn’t download files of the website. Anyone see how the customer wanted the files he had tried to download, anf the husband had even
offeredother opinions. But he got no help at all to get what he wanted.the files.
Superior service drives the customer’s trust and respect which leads to a long-term human relationship. Increased sales, increased market share, increased
profits- everything flows from superior customer business! So the next time you ask “what is customer service”, remember the key strategies help to make a
businessare all integrated and remain the “how” of job opportunities.