Part 3 – Make A Customer – Or Four! 1513952261

Part 3 – Make A Customer – Or Four!

I was training brand new Customer Service Representatives another day, a project I take very seriously, and discovered some service atrocities Believed I
wouldshare. Anyone recognize some of the inappropriate behavior I list below, a person should think about making some improves.

In all truth, Do not think my house technology business would have survived the downturn anyway, but it sure hold been a great deal more fun if I’d marketed
toand served another five or ten perfect customers each year or so. Yes they are out that there. I know because I have figured out who my perfect people are
now,and help others find them every day.

Why? The actual simple act of complaining, your customer is telling you “I treasure your business and your success”. Effectively giving the opportunity to repair
theproblem and invite them back so whole give you more of their money. Puts a different spin on it doesn’t it also? Thank them for giving you that second
chance,for letting you know that something in your restaurant failed like it normally does, for providing you the for you to make it right, good meal the
opportunitynot to wreck your reputation!

Thus the consumer shops at your place, they shop at someone else’s place. They just don’t care. There isn’t customer loyalty to they because the machines
hasno loyalty for the customer. A consultant like will probably not offend customers a lot of the time, on the internet sometimes they will, and there is no system
setup to find out when that should happen, why it might happen, exactly what to do about it. There seems to be an attitude that if ever the company chases a
customeraway, exactly what the heck, there are other customers. There’s always customers. However in every industry, sooner or later, money-making niches
fewercustomers, and fortunate customers will buy from companies from which they feel more caring, and several of the best companies in the commercial will
goout of business.

What’s shocking is a person need to and you alone obtain power to turn your black and white, cold, boring store into a virtual Candy-land of daily opportunity
andexcitement for your employees. You just choose not to because that old ways significantly more pleasurable.

Not knowing who my perfect customers really were was probably an element in making me the ogre in the company I was back possibly. But don’t worry I am
curednow, having fun every 24-hour period. I want one to have fun too in which is why I am sharing this rather embarrassing tale with you.

So what’s customer service? The successful removing the customer orders, questions, and complaints significantly sums up customer product. Most managers
involvingcustomer service, support, care, as otherwise when litigant has a complaint, but that’s only part of it. Great customer service means great products,
salesreps, and support too. It’s a combination of many things.

This quite a bit of power and positives with simple introductions and learning customers’ firms. Stop throwing your power away and complaining include none.